job description
1. Responsible for Hema consumers End product experience management and operation, from the customer's perspective, identify customer experience problems, needs and pain points for Hema products by establishing a customer product experience model, analyze customers' real pain points in products, processes, services, etc., and output reports to provide Improve suggestions and gather multiple parties to jointly promote experience optimization 2. Collect customer voices from multiple modules, continue to build and iterate customer experience-related products, measure the experience level of each business, and provide valuable insights, judgments, and guidance for business development direction 3. Responsible for optimization Improve product management rules, and collaborate to build a rule system and monitoring system for the entire life cycle of products from product selection, shelves, and sales, to improve the good and eliminate the bad, and ensure consumer product experience 4. Responsible for horizontal project management such as evaluation and operation management, and accumulate experience Industry experience operation plans and capabilities, through cross-department cooperation, link industry procurement, quality control, etc. to optimize and improve, ensure the certainty of Hema product quality, continue to innovate, establish a data-based operation system, and obtain business results'Job Requirements
1. Have more than 3 years of experience in e-commerce industry experience operation and management or user experience operation and management, have a clear understanding of service and business experience management fields, and have the ability to think systematically about customer experience in retail formats With business design capabilities, those with new retail e-commerce experience operation experience are preferred 2. Business analysis capabilities, with the ability to propose experience-enhancing and business value-added solutions based on data such as user voice, behavior, and differences in competing products, combined with personal experience and business sensitivity. solutions to improve experience competitiveness 3. Have strong data analysis capabilities and writing skills, be able to use various office software proficiently, and use SQL language to extract and analyze data on experience clues in the business process, and formulate effective results based on analysis A business analysis report with clear conclusions 4. Have strong communication, collaboration and project management skills, and be able to promote the implementation of experience problem solving across teams and obtain results.
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