Sen. Customer Success Manager [Israel]

 

Act as a bridge between the sales team to ensure that the product and services meet the customer's needs and are well presented during the different sales activities Actively manage on-going engagements with existing customers and PoC projects with prospects. This includes effective resources coordination and allocation, day-to-day management of activities, executive progress reviews, training, etc. Build a long-term relationship with counterparts and stakeholders on the customer side, based on trust, respect, technical appreciation and a tireless strive to improve user experience. Echo customer voice at Company's HQ.

Effectively and resolve any customer challenge related to our products or services to ensure continued customer loyalty. Be up to date with Company's product roadmap to be able to expose it to the customers when needed. **Please Apply your CV in WORD Document 3+ years of project management / CSM experience 5+ years of IT security experience in a SaaS environment Exceptional customer service and communication skills Strong communication, critical thinking, time management, multi-tasking over multiple systems, matrix management, and multi-customer management skills necessary Proven project management abilities such as building a project plan, status reviews presentations, PoV plan, etc. A strong background in cybersecurity Availability for traveling is a must.

Familiarity with Enterprise SoC operations - preferred Experience with cloud environment (AWS, Azure, Google Cloud or other) deployment - preferred Understanding of the automotive market - preferred

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